You can see your Deposit & Withdrawal Account Balance by clicking on the wallet icon on Wowzy App header section.

To withdraw cash on Wowzy, you need to get KYC verified.

Then Withdraw Cash any time by going to the 'My Account' page and clicking on 'Withdraw Cash'.

Enter the amount you wish to withdraw.

Note: You can only withdraw an amount less than or equal to your Withdrawal Account Balance. This will be shown to you on the 'Withdraw Cash' page.

Once we process your withdrawal, you will receive an email notification.

To be eligible for withdrawals, your account must be KYC and PAN verified.

If your account is KYC verified, you now have the ability to update your bank information yourself.

To proceed with changing your bank account details, please follow these steps:

1. Navigate to the 'My Account' section.

2. Select 'Withdraw Cash.'

3. Click on the 'Change' option.

4. Enter the OTP sent to your registered mobile number.

5. After OTP verification, input the new bank account details.

6. Click 'Save' to confirm the changes.

Please note that you must have a KYC-verified account to modify your bank account details.

Additionally, ensure that the bank you are updating is not located in any of the restricted states, such as Andhra Pradesh, Assam, Nagaland, Sikkim, Telangana, and Tamil Nadu.

In order to cancel your withdrawal request, please follow the steps below:

Go to My Account > Withdraw History > Details > Cancel.

Once canceled, the amount will instantly be credited to your Wowzy account. Please be advised that a withdrawal request can only be canceled if the status of the withdrawal is 'Request undergoing checks'

Tax will be deducted on Net Winnings at the time of withdrawal or on 31st March (i.e. at the end of the Financial Year). If tax is deducted on positive Net Winnings on withdrawals, tax will not be deducted again on the same Net Winnings on 31st March.

To ensure security, withdrawals are authorized solely when the provided UPI ID matches the registered name with Wowzy.

Please ensure that the name in your bank account matches the name registered with the KYC documents for your gaming account.

The bank details required are as below:

Bank Account Number
IFSC Code
Name

To find your bank's IFSC/MICR codes, you can get in touch with your Bank directly or refer to their app for the required information.

Withdrawals to bank accounts in Andhra Pradesh, Assam, Nagaland, Sikkim and Telangana are not processed.
To proceed with a withdrawal, your account must be PAN, KYC, and Phone verified.
Please note that withdrawals can only be made from your Withdrawable balance, and not from your deposit balance.

If the withdrawal process has been completed, we can only cancel the withdrawal if it gets rejected by your bank. We may need to wait for up to 72 hours to receive the final update on the status. If the withdrawal is successful and acknowledged by the bank, any further action would need to be taken up directly with your bank.

We strongly recommend updating your new bank account details as a priority to ensure that your future withdrawals are not affected. This step will help to facilitate smoother transactions going forward.

Once your withdrawal is requested, you have a specified number of instant withdrawals available every day, along with an unlimited number of normal withdrawals. The processing time for a withdrawal is mentioned on the withdrawal page. Please log in to check the withdrawal processing time.

However, once the withdrawal is successfully processed, it may take a maximum of 72 working hours for the funds to be credited or rejected to your bank account.

If it has been more than 72 working hours since the withdrawal was successful and you still haven't received the funds, we request to send your bank statement in PDF format to support@wowzy.com to escalate this issue.

Common reasons for rejection include providing an incorrect account number, an incorrect IFSC code, or a name mismatch.