Withdrawal

• How can I view my Deposit and Withdrawal Account balance?

  You can see your Deposit & Withdrawal Account Balance by clicking on the wallet icon on Wowzy App header section.

   

• How do I withdraw cash ?

  To withdraw cash on Wowzy, you need to get KYC verified.

  Then Withdraw Cash any time by going to the 'My Account' page and clicking on 'Withdraw Cash'.

  Enter the amount you wish to withdraw.

  Note: You can only withdraw an amount less than or equal to your Withdrawal Account Balance. This will be shown to you on the 'Withdraw Cash' page.

  Once we process your withdrawal, you will receive an email notification.

  To be eligible for withdrawals, your account must be KYC and PAN verified.

• How do I change my bank account/UPI details?

  If your account is KYC verified, you now have the ability to update your bank information yourself.
  
  To proceed with changing your bank account details, please follow these steps:
  
  1. Navigate to the 'My Account' section.
  
  2. Select 'Withdraw Cash.'
  
  3. Click on the 'Change' option.
  
  4. Enter the OTP sent to your registered mobile number.
  
  5. After OTP verification, input the new bank account details.
  
  6. Click 'Save' to confirm the changes.
  
  Please note that you must have a KYC-verified account to modify your bank account details.
  
  Additionally, ensure that the bank you are updating is not located in any of the restricted states, such as Andhra Pradesh, Assam, Nagaland, Sikkim, Telangana, and Tamil Nadu.

• How can I cancel my withdrawal request?

  In order to cancel your withdrawal request, please follow the steps below:
  
  Go to My Account > Withdraw History > Details > Cancel.
  
  Once canceled, the amount will instantly be credited to your Wowzy account. Please be advised that a withdrawal request can only be canceled if the status of the withdrawal is 'Request undergoing checks'

• Will tax be deducted while withdrawing my winnings?

  Tax will be deducted on Net Winnings at the time of withdrawal or on 31st March (i.e. at the end of the Financial Year). If tax is deducted on positive Net Winnings on withdrawals, tax will not be deducted again on the same Net Winnings on 31st March.

• Can someone else's bank account or UPI details be used to withdraw cash?

  To ensure security, withdrawals are authorized solely when the provided UPI ID matches the registered name with Wowzy.
  
  Please ensure that the name in your bank account matches the name registered with the KYC documents for your gaming account.

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