Account Related

• Why is it important to update my Pan Card & KYC document?

  At Wowzy, player account safety is of the utmost priority. To ensure the same, it is now mandatory to get your account both KYC and PAN verified. Additionally, have a look at the list of benefits once the account is verified.
  
  Faster Withdrawal process
  Higher Limits
  Quicker query resolution

• I want to play Cash Ludo Games but I am getting a ‘Location could not be fetched’ error message. What should I do?

  You may see this error message when we are unable to fetch your real-time location.
  
  Here’s what you can do to continue playing Cash Games -
  
  Open Google Maps & allow it to track your location
  Once the location is identified on Google Maps, switch to Wowzy
  If the issue still persists, log out and re-login to Wowzy.
  Note: You cannot enjoy Cash Games on Wowzy if you are accessing the app from any of our Restricted States viz. - Andhra Pradesh, Assam, Nagaland, Sikkim, and Telangana.
  
  

• How can I change my Gender?

  Due to some system limitations, we regret to inform you that we are unable to change your gender once you have entered the same.
  
  Please be assured that your gameplay experience will not be affected due to this. You can enjoy playing games without any hindrances.

• I get disconnected while playing despite being connected to the internet.

  Wowzy requires uninterrupted Internet access in order to play online with other players.
  
  For a smooth experience, make sure that your device is connected to a reliable network and that your device's signal is strong. We recommend playing over Wi-Fi, or at least a solid 3G/4G connection.
  

• I am unable to play cash games due to a Jurisdiction error message ?

  You may see this error message if you have logged into Wowzy via any of our Restricted States, where we cannot allow any online cash gaming activities.
  
  Wowzy is restricted in the states of Andhra Pradesh, Assam, Nagaland, Sikkim, and Telangana.
  
  If you are not present in the above-mentioned states and still are getting the error message, resolve the issue by following the steps as given below -
  
  Disable the internet connection & GPS of your device
  Enable Airplane/Flight Mode
  Close Wowzy from the apps running in the background
  Once the above steps are done -
  
  Disable Airplane/Flight Mode
  Switch on the internet & GPS
  Open the Wowzy